User Management Overview
AutoBridge User Management controls who has access to the platform, what they can see, and what they can do. It provides role-based access control (RBAC), authentication configuration, and user account administration across all AutoBridge modules from a single interface.
What is User Management?
In a government deployment, dozens of staff members across multiple departments use AutoBridge — each with different responsibilities and different appropriate levels of access. User Management is how administrators enforce that separation without having to configure permissions module-by-module.
Roles are defined once and assigned to users. Permissions attached to a role flow automatically to everyone who holds it. When a staff member changes departments or leaves, access is updated at the account level and takes effect immediately across the platform.
Core Capabilities
Role-Based Access Control (RBAC)
Define named roles that group permissions together. Assign roles to users. Users inherit all permissions of their assigned roles. Common role examples:
| Role | Typical Scope |
|---|---|
| System Administrator | Full platform access |
| Department Manager | Full access within assigned department |
| Review Staff | Review, approve, and process records |
| Inspector | Inspection-specific record access and scheduling |
| Read-Only | View-only access to assigned areas |
| Citizen (Portal) | Self-service portal access to own records only |
Permission Granularity
Permissions are defined at the entity and action level. Administrators can grant or restrict Create, Read, Update, and Delete access per entity type, per role. View-level restrictions limit which fields are visible to each role.
User Accounts
Create and manage user accounts for staff members. Each account has a role assignment, department affiliation, contact information, and account status. Deactivating an account immediately revokes all access without deleting audit history.
Authentication Configuration
Configure how users authenticate to the platform:
| Option | Description |
|---|---|
| Email / Password | Standard credential-based login |
| Single Sign-On (SSO) | SAML or OAuth integration with agency identity provider |
| Multi-Factor Authentication (MFA) | Required second factor via email, SMS, or authenticator app |
| Session Policy | Configurable session timeouts and concurrent session limits |
Audit Logs
Every login, permission change, and administrative action is logged with user, timestamp, and context. Audit logs are immutable and exportable for compliance reporting.
Citizen vs. Staff Accounts
AutoBridge maintains separate identity systems for citizens (portal users) and internal staff. Citizens authenticate through the Constituent Portal with their own credentials. Staff access the internal platform through separate authentication, optionally using your agency's existing identity provider via SSO.
Citizens cannot access staff interfaces, and staff cannot access citizen account credentials.
How It Fits in AutoBridge
User Management is a shared service across the entire platform:
| Module | User Management Role |
|---|---|
| All modules | Authentication, session management, role enforcement |
| Permitting Solution | Inspector assignments, reviewer access, admin configuration |
| Constituent Portal | Citizen account registration and portal access |
| Constituent Manager | Department-level visibility and routing configuration |
| Automation Builder | Role-based task assignment and escalation routing |
Next Steps
Documentation in Progress
Guides for role creation, permission configuration, user account management, SSO setup, and audit log review are being developed. Check back soon.